Refund and Returns Policy

Returns

We want you to be fully satisfied with your purchase. If you are not completely satisfied, you may return the product within 30 days of delivery for a refund of the purchase price, excluding shipping and handling charges.

Return Conditions

To be eligible for a return, the item must:

• Be unused and in the same condition as received
• Be in the original packaging
• Include proof of purchase (receipt or order confirmation)

For hygiene and safety reasons, we do not accept returns on opened or used products unless they are defective or damaged.

How to Initiate a Return

To request a return, please contact us at [your email] with your order number and reason for the return. Our team will provide further instructions, including the return shipping address.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your card provider, as processing times may vary
• Contact your bank for further details

If you still have not received your refund, please contact us at info@nivartana.eu

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, please contact us.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund.